Privacy policy
The Cove Copy privacy policy
Welcome to The Cove Copy’s privacy page.
We respect your privacy and are committed to taking care of your personal data.
This Privacy Policy gives you information about how we use your personal data when you visit our website. It also tells you about your privacy rights and how the law protects you.
Responsibilities
The Cove Copy is the data controller and is responsible for your personal data. The Cove copy is referred to as “we,” “us” or “our.”
Website visitors are referred to as “you.”
Updates
This version was last updated in March 2024.
The personal data we hold about you must be accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Contact
Louise Bond
Lancaster, England, UK
Please contact us in the first instance if you have any queries. We’re happy to help.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
Types of data we collect
Personal data refers to information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of data including:
Identity data: your name
Contact data: your email address
Marketing and communications data - your communications preferences in receiving marketing from us and our third parties
We also collect, use and share aggregated data. For example, we may use this to calculate the percentage of website visitors using a feature. This data may be derived from personal data but is not considered personal data as it does not reveal your identity.
We do not collect any special categories of personal data including race, ethnicity, religious beliefs, gender, sexual orientation, political views or health data.
We also use cookies. See our cookies policy for more details.
How is your personal data collected?
Direct interactions
You may give us your personal information by filling in forms or corresponding us with by phone, email or otherwise. This includes when you:
Enquire about or purchase our products and services
Sign up for free services or offers
Enter a competition, promotion or survey
Request marketing to be sent to you
Automated interactions
As you interact with our website, we may collect data about your browsing actions, equipment and actions. We collect this using cookies and server logs.
Third-party or public sources
We may receive personal data about you from third-party and public sources. This includes:
Technical data from analytics providers like Google Analytics and search information providers like Google Search Console.
Identity and contact data from publicly available sources.
What purposes will your data be used for?
We will use your data in the following circumstances:
Where you have consented for us to do so.
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests or those of a third party.
Where we need to comply with a legal or statutory obligation.
Promotional offers
You will receive marketing communications from us if you have requested information from us or purchased products or services from us or if you have provided details where entering a competition or registering for a promotion. You can choose to unsubscribe at any time.
Opting out
You can choose to opt out of marketing messages by clicking unsubscribe or contacting us directly.
When you opt out of marketing messages, this does not apply to personal data held about you as a result of a product/service purchase.
Website hosting
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited before coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.
Website analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited before coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Website Forms
When you submit information to this website via web form, we collect the data requested in the web form to track and respond to your submissions. We share this information with Squarespace, our online hosting provider so that they can provide website services to us. We also share this information with The Cove Copy team email address for storage.
Website comments
This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:
Your name (which will be displayed as part of your posted comment)
Your email address (optional, to let you know if someone replies to your comment)
Your website URL (optional)
This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:
Information about your browser, network and device
Details about the web page or content you shared or proposed to share
Your IP address
Website fonts
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
Information about your browser, network, or device
Information about this site and the page you’re viewing on it
Your IP address
Email sign-up
When you sign up for our emails, we collect the date requested in the web form to send you emails. We share this information with Convertkit, our email provider so that they can provide email services to us. We also share this information with The Cove Copy team email address for storage. You can choose to unsubscribe from emails at any time by clicking the unsubscribe link at the bottom of the email or contacting us.
Your rights
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see clause 9.4 below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data’s accuracy;
(b) where our use of the data is unlawful, but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Request transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Response times
We try to respond to all legitimate requests within one month of receiving the request from you. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated on expected timeframes.
Right to complain
We would appreciate it if you could contact us if you have any questions or concerns.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
About The Cove Copy
The Cove Copy is a copywriting studio in Lancashire, UK, providing copywriting services to small businesses.